Privacy Policy
Car City Custom LLC
Effective Date: September 26, 2026
Last Updated: September 28, 2026
Car City Custom LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.carcitycustom.com/mobile-tint/, submit quote forms, interact with our website chat widget, or communicate with us by SMS text message or phone.
1. Information We Collect
We collect personal information that you voluntarily provide when requesting quotes, scheduling appointments, or contacting our team:
– Contact information: Full name, email address, and mobile telephone number when you provide it through our website, chat widget, or by phone.
– Service and project details: Vehicle year, make, and model, service requested (for example window tinting, ceramic coating, PPF, or vehicle wraps), and any additional notes.
– SMS consent records: Whether you checked the SMS consent box in our chat widget, and the date and time of your consent.
– Communication history: Inbound and outbound SMS messages, customer support inquiries, and call records.
2. How We Use Your Information
We use your information to:
– Provide service estimates, pricing quotes, and availability.
– Schedule, confirm, and update service appointments.
– Send customer care notifications, appointment reminders, and service follow-ups.
– Deliver promotional offers or seasonal discounts, only where you have given prior express consent.
– Maintain internal business records and improve our customer service.
3. SMS and Mobile Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and operational support, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
– *No sale of mobile data:* We do not sell, rent, lease, or share mobile telephone numbers or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes.
– Consent isolation: Text messaging originator opt-in data and consent are excluded from any general data sharing practices.
4. Text Messaging (SMS) Program and Opt-Out
– Opt-in: You can opt in only through the chat widget on our website at https://www.carcitycustom.com/mobile-tint/. By entering your mobile number in the chat widget and checking the optional SMS consent box, you consent to receive customer care and promotional text messages from Car City Custom LLC. Consent is not a condition of purchase.
– Other phone numbers: A phone number you give us through another website form, by phone call, or in person is used only to respond to your request and is not enrolled in automated text messages.
– Frequency and rates: Message frequency varies depending on your service inquiries and appointments. Message and data rates may apply.
– Opt-out (STOP): You can cancel SMS messages at any time by replying STOP to any message from +1 (323) 676-2442. You will receive one message confirming you have been unsubscribed.
– Help (HELP): Reply HELP to any message for support, or contact us using the details below.
5. Third-Party Service Providers
We may share non-SMS contact information with trusted service providers (such as website hosting, payment processing, and CRM software) only to operate our business and fulfill customer requests. These providers are bound by confidentiality obligations and may not use your data for their own marketing.
6. Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure.
7. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Car City Custom LLC
Authorized Representative: Alexander Mendez
11689 Robin St, Los Angeles, CA 90059
Business Phone: (323) 302-3118
Messaging Number: +1 (323) 676-2442
Email: info@carcitycustom.com
Website: https://www.carcitycustom.com/mobile-tint/