Privacy Policy

Effective Date: 07/08/2025
Last Updated: 07/08/2025

1. Introduction

This Privacy Policy describes how  Car City Custom LLC (“we,” “us,” or “our”) collects,
uses, and shares your personal information when you visit our website at https://carcitycustom.com
(the “Website”) or use our car window tinting, fleet wraps, and commercial vinyl graphics services.

Business Contact Information:

Address: Car City 2/1 – Los Angeles
Email: info@carcitycustom.com
Phone: (323) 302-3118

2. Information We Collect

2.1 Information You Provide

We may collect the following information when you contact us through our website or use our services:

  • Name and contact information (email address, phone number, mailing address)
  • Vehicle information (make, model, year, license plate number)
  • Service preferences and special requests
  • Communication preferences
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information through:
Google Analytics: We use Google Analytics to understand how visitors interact with our website. This
includes:

  • Pages visited and time spent on pages
  • Browser type and version
  • Device type and screen resolution
  • Geographic location (city/region level)
  • Referral sources

Facebook Pixel: We use Facebook Pixel to:

  • Track website conversions for advertising
  • Build custom audiences for targeted advertising
  • Optimize ad delivery

Google Ads Pixels: We use Google Ads conversion tracking to:

  • Measure the effectiveness of our advertising campaigns
  • Optimize ad performance
  • Track conversions from ads

2.3 WordPress Contact Forms

Our website uses WordPress contact forms to collect inquiries. Information submitted through these
forms may include your name, email, phone number, and message content.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide our window tinting, fleet wraps, and vinyl graphics services
  • Communication: To respond to your inquiries and communicate about our services
  • Scheduling: To coordinate mobile service appointments at your location
  • Payment Processing: To process payments through HouseCall Pro
  • Marketing: To show relevant advertisements on Google and Facebook platforms
  • Website Improvement: To analyze website usage and improve user experience
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • HouseCall Pro: For payment processing and service management
  • Google: Through Google Analytics and Google Ads for website analytics and advertising
  • Facebook/Meta: Through Facebook Pixel for advertising purposes
  • WordPress/Web Hosting: For website functionality and contact form processing

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we
believe disclosure is necessary to:

  • Protect our rights or property
  • Protect the safety of our customers or others
  • Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred
as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information
against unauthorized access, alteration, disclosure, or destruction. However, no method of
transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for tax and accounting purposes

Typically, we retain customer information for 7 years after the completion of services, unless a longer
retention period is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your information to another service provider
  • Objection: Object to certain processing of your information
  • Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at info@carcitycustom.com.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices
of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information
from children under 13. If we learn that we have collected information from a child under 13, we will
delete it promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act
(CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights
  • We do not sell personal information to third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the “Last
Updated” date at the top of this policy. Continued use of our services after changes constitutes
acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: info@carcitycustom.com
  • Phone: (323) 302-3118
  • Address: Car City 2/1 – Los Angeles

This Privacy Policy was last updated on 07/08/2025